Privacy policy
Last updated: Jan 2, 2026
Your Privacy Matters to Us
At PC Express, we understand the importance of your privacy and are committed to protecting your personal data. This notice explains how we collect, use, and safeguard your information in line with Republic Act No. 10173, also known as the Data Privacy Act of 2012.
Information We Collect: Depending on your transaction, we may collect:
• Full name
• Contact number and email address
• Delivery or billing address
• Identification details (when required)
• Purchase and transaction records
• Warranty, service, and repair information
• Device details for diagnostics and servicing
• CCTV footage within store premises
How We Use Your Information: We use your data to process and deliver your orders, communicate with you about your orders, inquiries, and feedback, enhance our products and services, maintain our records efficiently, ensure the security of our website and business operations, comply with legal and regulatory obligations.
Sharing Your Data: We do not sell your personal data. Your data may be shared only, when necessary, with trusted and authorized partners who assist us in operating our business and delivering services, such as suppliers, authorized service centers, delivery providers, payment partners, and government agencies when required by law. These parties are contractually required to keep your information confidential and secure. We share only the minimum necessary data, such as service or repair records, device information, and relevant CCTV footage, strictly for warranty validation, service processing, security investigations, or legal compliance. Data may also be disclosed when required by law or to protect the rights, safety, and property of PC Express and its customers.
Keeping Your Data Safe: Your personal data is stored and processed only in authorized and secure locations, including:
• Company-owned digital systems used for sales, warranty, and service processing.
• Company-authorized cloud platforms with restricted access for record management and reporting.
• Local branch computers and servers secured with passwords and access controls.
• Physical documents stored in locked filing cabinets within PC Express premises.
• CCTV recordings stored in secured digital video recorders (DVRs/NVRs) accessible only to authorized personnel.
Retention Periods:
• Sales and warranty records: 5 years
• Service and repair records: 1 year after warranty period
• Delivery records: 6 months to 1 year
• Customer inquiries or complaints: 1 year after resolution
• CCTV footage: 30 to 90 days
All personal data is securely deleted, overwritten, or physically destroyed after the applicable retention period.
Risks and Protection Measures:
Potential risks include unauthorized access, loss, or misuse of data. To address these risks, we
implement:
• Role-based and password-protected access.
• Restricted physical access to records.
• Encrypted systems.
• CCTV access controls and audit logs.
• Regular staff training and compliance reviews.
Automated Access or Processing:
Personal data may be accessed through authorized computerized systems for sales, warranty, and service processing. No automated decision-making or profiling that produces legal or significant effects is conducted.
Your Rights: Under the Data Privacy Act, you have several rights regarding your personal data:
• Access your personal data.
• Request corrections or update.
• Request deletion of data no longer needed.
• Withdraw consent (when applicable).
• File a complaint with the NPC.
• Obtain a copy of this Privacy Notice.
Requests may require identity verification.
Data Subject Rights:
1. Right to be Informed – The right to know whether your personal data is being processed, why, and by whom.
2. Right to Access – The right to demand reasonable access to your personal data, including the contents of the data, sources, and recipients.
3. Right to Object – The right to withhold or withdraw consent to the processing of your data, especially for direct marketing or automated processing.
4. Right to Erasure or Blocking – The right to suspend, withdraw, or order the removal of
personal data from a filing system if it is unlawfully obtained, outdated, or no longer necessary.
5. Right to Rectify – The right to dispute any inaccuracy or error in your personal data and have the organization correct it immediately.
6. Right to Data Portability – The right to obtain a copy of your data in a structured, commonly used, and machine-readable format.
7. Right to Damages – The right to be indemnified for any damages sustained due to inaccurate, incomplete, false, or unauthorized use of personal data.
8. Right to File a Complaint – The right to file a complaint with the National Privacy Commission if you feel your personal information has been misused or your rights violated.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
If you have any questions or concerns about our privacy practices or this notice, please get in touch:
Address: 2303 IMPERIAL BLDG., DON CHINO ROCES AVE., MAKATI CITY 1230
Email: dpo_urquan@pcx.com.ph
Phone: +63-961-806-8923
We may update this privacy notice from time to time to reflect changes in our practices or the law. We will notify you of significant changes by posting the new notice on our website with the date of the latest revision.
Thank you for trusting PC Express with your personal information. We value your privacy and are committed to protecting your data.
