Welcome to the PC Express FAQ page – your ultimate guide for everything you need to know about our services, from communication channels to secure payment methods.

What are PC Express' official modes of communicating with customers online?

 

How Can I Stay Safe From Online Scams?

  • Stick to Official Channels: Use only PC Express' official communication methods to interact with us. Be cautious of unsolicited messages.
  • Verify Emails: Check email authenticity. Make sure the sender addresses match the domain @pcx.com.ph. Emails from us will show details like mailed-by: pcx.com.ph, signed-by: pcx.com.ph.
  • Use Official PC Express Bank Details ONLY:
    • Metrobank
      • Name: PC EXPRESS INC.
      • Account #: 475-7-475-00230-6
    • BDO
      • Name: PC EXPRESS INC.
      • Account #: 004608013423
    • BPI
      • Name: PC EXPRESS INC.
      • Account #: 3941-0103-68
  • Secure Payment Gateways: Be aware of our payment gateways' email addresses. Keep an eye out for the following details:
  • Trusted Viber Messages: Only trust messages from PC Express Viber Community Admins. Verify admin status at http://bit.ly/PCXViberCommunity2, looking for the star admin icon.
  • Protect Your Credentials: Never share your OTP and password with anyone. These are sensitive details.
  • Keep Order Numbers Private: Avoid sharing your order number publicly, except with a PC Express Sales Representative.
  • When Unsure, Reach Out: If something seems off, don't hesitate to contact us using official channels or visit https://pcx.com.ph/pages/contact-us for assistance. Your security is our priority.

 

How do I pay for my orders?

  1. Bank Transfers / Online Bank Transfers
    • Order Verification: Our PCX Online Sales Rep will verify your order and reserve your selected item/s under the provided name. To ensure your safety, do not reply or entertain any communication outside of PC Express' official modes of communication.
    • In the verification process, our online sales representative will request a photo of a valid government-issued ID. This is essential for identity verification and to safeguard against unauthorized use of your payment details.
    • To avoid any inconveniences, it's crucial not to make any payments before your PCX Online Sales Rep confirms your order.
    • Bank Transfer: Visit a branch of the specified bank or use your preferred Online Banking App. Fill out a Bank Transfer Form.
    • Bank Details: Use Official PC Express Bank Details ONLY:
      • Metrobank
        • Name: PC EXPRESS INC.
        • Account #: 475-7-475-00230-6
      • BDO
        • Name: PC EXPRESS INC.
        • Account #: 004608013423
      • BPI
        • Name: PC EXPRESS INC.
        • Account #: 3941-0103-68
    • Again, to avoid any inconveniences, it's crucial not to make any payments before your PCX Online Sales Rep confirms your order.
    • Double-Check Details: Before making the deposit, ensure the account name and number match. Accurate information is vital to a successful transfer or deposit.
    • Deposit/Transfer: Transfer the Total Amount Due as given by your assigned PCX Online Sales Rep.
    • Confirmation: Send a screenshot of the transfer confirmation or a picture of the validated deposit slip to your assigned PCX Online Sales Rep via Viber.
    • Processing Your Order: Once we receive the screenshot and confirm the successful transfer, your PCX Online Sales Rep will process your order for pickup or delivery. Remember, bank transfers need time to clear and process.
    • Reservation Period: Items will be reserved under your name for 24 hours. Payment made within this time will void the reservation. If needed, request an extension from your PCX Online Sales Rep (approval subject to conditions).
    • Please note that non-Peso accounts may have additional fees. Feel free to reach out to your bank for further details. Your seamless shopping experience is our priority.
  2. Online Payment
    • Order Verification: Our PCX Online Sales Rep will verify your order and reserve your selected item/s under the provided name. To ensure your safety, do not reply or entertain any communication outside of PC Express' official modes of communication.
    • Our dedicated PCX Online Sales Representative will carefully verify your orders and ensure that the selected item/s are reserved under the name you provide.
    • In the verification process, our online sales representative will request a photo of a valid government-issued ID. This is essential for identity verification and to safeguard against unauthorized use of your payment details.
    • Once the confirmation is complete, the PCX Online Sales Rep will initiate the creation of an iPay88 Payment Link, streamlining your payment process. It's important to chat with an admin from the PCX Viber Community to safeguard against any potential scams.
    • Following order confirmation, you will promptly receive an iPay88 or BDO Invoice via email. This comprehensive invoice will detail your order specifics, the Total Amount Due, and a secure link to facilitate payment through iPay88 or BDO Online.
    • Remember, authenticity matters: ensure the email invoice has the following details:
    • After reviewing the Email Invoice Payment Details, proceed by clicking the submit or pay now button. Provide your payment information; rest assured, PC Express does not collect any credit/debit/prepaid card data. For transparency, refer to iPay88's or BDO Online's Privacy Policy. Review the Payment Summary and finalize your transaction by clicking on the Pay button.
    • As your bank's verification process unfolds (which may involve entering an OTP depending on your issuing bank), "PC EXPRESS ECOM" will be displayed on your credit card statement for reference. Capture a screenshot of your payment confirmation and share it with the designated PCX Online Sales Rep through PC Express' official communication methods.
    • Upon receipt of your screenshot and IPay88's or BDO Online's confirmation of payment on our end, the PCX Online Sales Rep will promptly process your order for either pickup or delivery.
    • Remember, your ordered items are reserved under your name for a 24-hour period. The reservation will lapse if the amount due is not settled within this timeframe. If needed, feel free to seek a reservation extension by consulting the assigned PCX Online Sales Rep (subject to approval).

 

How do I claim a warranty for my item?

 

How will I receive the items I ordered?

 

I can't find what I'm looking for. Can I speak to a Sales Representative?

Personal Shopper:

Need help with your orders? (8 AM to 10 PM | Mon to Sun):